• Returns

    Returns

We hope that you are in love with everything you order. If you are not 100% satisfied with your order, you have 14 days to notify us of your intention to return any products. We will provide you with return shipping options, after which you will have 14 days to return your products. You must retain the receipt of the return shipment until the product is received and refunded by Pas Normal Studios.

Please ensure that all items are returned clean, unworn, with their tags, and in the original packaging. Any faulty item can be returned. Any non-faulty items that are not in a condition suitable for resale (i.e. washed, soiled, or damaged), will not be refunded and be sent back to you. If the item has been used, a specific assessment will be made as to whether the item can be sold to another customer.

If a product has been damaged during use, read more about our Crash Replacement Policy.

Return for Exchange:
We offer exchanges via UPS - free of charge. Contact our support team (support@pasnormalstudios.com) for return shipping options and specify “Exchange" along with your order number in the subject header.

Return for Refund:
Contact our support team (support@pasnormalstudios.com) for return shipping options and specify “Refund" along with your order number in the subject header.